Enterprise clients wanted a scaled version of eVault, and also an e-Signing solution that tamper-seals documents, that works well across the product ecosystem. This was overwhelming as a designer running products at the end of the lifecycle. Thankfully I could depend on the design team to try new things.

I started a weekly workshop series where we aligned on design patterns, use cases, and our stance on experience. I held larger workshops at UX Retreats where designers mapped their users' needs and experience, then we combined it all into one large ecosystem. This built our team's confidence and unity across persona teams, and helped us pinpoint areas for more cohesion and less frustration (Read more maturing design leadership).

I met with my product lead, tech lead, and sometimes our VP, weekly to stay aligned on scope, context, and strategy. We had deep strengths in our own subjects, so when we dove into the nitty gritty nuances of problems, our perspectives expanded. Deeper conundrums were taken to the greater team for more focused, technical problem-solving.

My longtime collaboration with my tech lead led to scalable systems that spread across our work and influenced the work of neighboring teams. Decisions we made years ago stood the test of time as we architected another later of product on top of it. Staying in touch with customer service, tech support, marketing and sales also gave us the opportunity to align client and user expectations with product reality.